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– Artificial intelligence Interfaces –
An intelligent user interface (Intelligent UI, IUI, or sometimes Interface Agent) is a user interface (UI) that involves some aspect of artificial intelligence (AI or computational intelligence). There are many modern examples of IUIs, the most famous (or infamous) being the Microsoft Office Assistant, whose most recognizable agentive representation was called “Clippy”.
Generally, an IUI involves the computer-side having sophisticated knowledge of the domain and/or a model of the user. These allow the interface to better understand the user’s needs and personalize or guide the interaction.
Building this AI graphical interface was no easy task. During the initial conversations with CognitiveScale’s founder CTO Matt Sanchez, who previously ran IBM Watson Labs, Rolston says he had to admit to Sanchez that he and his team were completely lost. It took many hours before the design team could begin to understand and conceptualize what Sanchez was trying to do. “I think good designers can ride shotgun with a surgeon or jet pilot or AI programmer, and listen to them, and extract out of them things that are true to design and are true to their profession,” Rolston says. “That [didn’t] happen without hours of conversations where I [had] barely a thread or grasp on what Matt was saying.”